Terms & Conditions

Unless otherwise negotiated, freight will be added to all orders at the time of invoicing. Shipments outside the contiguous 48 states will be freight collect from the exit port. National Office will select the method and terms of shipment unless otherwise negotiated with the purchaser (See Standard Shipping Methods). If added costs are incurred, by reason National Office is complying with special shipment request by the dealer, the added cost will be invoiced to the dealer. Title and Risk of Loss shall pass to the purchaser at the time National Office places goods in the possession of a common carrier, or at the time of tender of delivery to the dealer in the case of delivery by a National Office vehicle. Partial shipments may be necessary and are at the discretion of National Office.

Standard Shipping Methods

  • One delivery location, with shipment during normal business hours of 8am - 3pm.
  • Split shipments at the customer's request may result in additional charges.
  • Freight claims are the responsibility of the selling dealer.
  • National Office assumes all shipments are dock deliveries, unless otherwise noted.
  • The product will be palletized, shrink wrapped, or floor loaded at National Office discretion.
  • Up to 2 hours are allowed to unload a truck.
  • Small orders may be consolidated at the discretion of National Office.
  • Requesting date and time specific delivery for LTL shipments will result in additional charges.

Short Term Detention Charges

Duration Charges Comments
Truck and Trailer $500.00 (M-F) Weekdays additional If truck arrives at job site and isn't unloaded within the two hours and missed another schedule
Day 2-14 $65.00 per day per trailer Can't hold any LTL shipments
15 days or more First month is $750.00
Add days at $65.00/day
Weekly $200.00
Automatic first month charge after the 15th day


All orders issued to National Office must be initiated by a written purchase order. The receipt of purchase orders will be confirmed by National Office within three (3) days. Orders under $1000 at net price may be subject to a Small Order Charge. All purchases shall be governed by the National Office standard terms and conditions stated herein, notwithstanding any differing or additional terms and conditions contained in any purchase order or other form used to order goods. These terms and conditions may be modified or supplement only by a written document signed by National Office authorized personnel. National Office will accept orders by issuing its acknowledgment form. All sales of National Office products are subject to product availability.

The price for National Office products will be negotiated based on those prices shown in the gen² published price list in effect at the time the purchase order is received. Freight terms, special shipping, export packing, duties, taxes, and local delivery charges, which are not included in the quoted price, will be invoiced to purchaser.

Invoicing and Terms
Orders are invoiced at the time of shipment. Unless otherwise negotiated, invoices are due upon receipt of invoice. If a partial delivery of an order is made, National Office shall submit a partial invoice to the purchaser for the product delivered. Payment for the partial invoice will be subject to the aforementioned terms. National Office will re-invoice the purchaser for shortages or replacements upon shipment of those items. If the buyer's account has invoices unpaid after thirty (30) days, future orders may be subject to terms of cash with the order. National Office reserves the right to require down payments with orders due to, but not limited to, credit history, project size, custom product or finishes, etc. The buyer will pay on demand all costs of collection, legal expenses, and attorney fees incurred or paid by National Office in relation to past due invoices.

All prices quoted are subject to any local, state, sales or use tax and any applicable taxes will be added to the invoice and paid by purchaser. If purchaser claims an exemption from such taxes, an exemption certificate must be on file at National Office prior to the issuance of its invoice.

All acknowledgments issued by National Office state an estimated ship date. National Office will use its best efforts to comply with such dates. If the product has been manufactured, but has not shipped and the purchaser cannot take delivery, National Office can store the products for up to five (5) working days at no charge. After five (5) working days the products are subject to a monthly storage charge of $.65 per square foot. Partial months of storage are invoiced and are payable as whole months. Handling and transportation of stored products will also be invoiced to the purchaser at $50 per man-hour.

If the product has shipped and the purchaser is unable to take delivery when the products are ready for shipment, National Office will charge the purchaser according to the "short term detention charges" noted below.

National Office reserves the right to modify or establish special credit arrangements for any customer at any time. In the event purchaser defaults in the payment of any sum due National Office, National Office has the right to defer or discontinue shipment of any goods permanently, or until such time as the default is cured, or the purchaser provides assurances or payment to National Office in such form, content, and/or amounts as National Office, in its sole discretion, deems equitable.

Changes include, but are not exclusive of, product, quantity reductions and additions, and finishes. All changes must be submitted in writing. Additions to an order must be submitted on a separate purchase order. Additional purchase orders may be completed at a later date than the original purchase order

Change and Cancellation Charge Guideline - Standard Lead Time Orders

Change Order Requests Submitted: Associated Charges:
Within 24 hours of the confirmed Purchase Order Receipt Date. No Charges
2-3 days after the Purchase Order Receipt Date. 10% of the Change Order List, $50 minimum charge
4 days after the P.O. receipt date, up to and after Delivery Dates. NO CHANGES WILL BE ACCEPTED

Changes: Any changes made to orders in closed schedules that are not the result of an National Office error will be subject to late change charges. Those changes include, but are not exclusive of, product, quantity, finish and keying changes. "Change Order List" is defined as the list price of the portion of the order affected by the change. Delivery Dates are acknowledged via the National Office Acknowledgement submitted to the dealer within 3 days of receipt of order.

Acts Beyond Reasonable Control
National Office shall not be liable for any loss or damage resulting from any delay or failure in shipment, or other failure to perform all or part of its obligations, where such delay, failure, loss or damage is the proximate result of any act of any government authority or political subdivision thereof, revolution, riot, civil disorder or obtaining materials facilities, fire, flood, weather, act of God, or any cause not within the reasonable control of National Office.

Freight Claims
National Office is not responsible for damage to goods, which occur in transit or in storage. It is the purchaser's responsibility to examine goods upon receipt and to file any claims with the carrier. Any claims against National Office for apparent defects, errors, or shortages must be made by the purchaser in writing within 5 days after any delivery. Failure by the purchaser to make any claim against National Office within 5 days shall constitute acceptance of the goods and waiver of any apparent defects, errors or shortages.

National Office will replace or repair any product or component that is defective in material or workmanship for as long as it is in the possession of the original purchaser. If any National Office product fails under normal use as a result of such a defect, National Office will, at its option, either (I) repair the product or replace it with any comparable product, free of charge, or (II) refund the purchase price for the product.

1. Electrical components are warranted for 10 years from date of manufacture; lamps and ballasts are not warranted.

2. This warranty does not apply, and no other warranty applies to product failure resulting from:

  • Normal wear and tear.
  • Abuse, misuse, or accident.
  • Alteration or modification of product.
  • Failure to apply, install, or maintain products according to National Office instructions and guidelines.
  • Damage caused by the freight carrier in transit will be handled upon separate terms (refer to our Freight Claim Policy.)

3. Color variations, fabrics and finishes, as described below:

  • Normal variations in finishes including color, texture and grain variations cannot be avoided, and therefore are not considered defects. National Office does not warrant the color-fastness or matching of colors, grains or textures of such materials.
  • Customer's Own Materials (COM), Customer's Own Laminates (COL), textiles and other materials provided by the purchaser.

This limited warranty is the sole remedy for product defect and no other express or implied warrant is provided, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. National Office shall not be liable for consequential or incident damages arising from any product defect.

COM Policy
Call your gen2 representative for details.

Loading Form...


15655 Brookpark Rd | Cleveland, Ohio 44142
© , gen2 Office Powered by VirteomVirteom Logo