Warranty/Services

Lifetime Limited Warranty

National Office warrants that our gen2 workstations are free from defects in design, materials, and workmanship. We will repair or replace, with a comparable product, any product, part or
component which fails under normal uses the gen2 product, regardless of how many shifts each
day it is used.

Exceptions

  • Electrical components are warranted for 10 years from the date of purchase. Lamps and ballasts are not warranted (fluorescent). gen2 LED Tasklights are warranted for 3 years from the date of purchase.
  • gen2 UP bases are warranted for 5 years from the date of purchase.
  • High-wear items such as fabrics rated heavy-duty, other covering materials and user-adjustable worksurface mechanisms are warranted for 5 years from the date of manufacture.
  • Fabrics rated general contract are warranted for 3 years of single-shift use from the date of manufacture.


This warranty does not include customers' own material (COM) or equipment applied to our
products. This warranty is void if the customer modifies the product, if attachments are made to
the product or if the product is not installed or used in accordance with National Office installation
and application guidelines.


THIS WARRANTY IS THE CUSTOMER’S SOLE REMEDY FOR PRODUCT DEFECT
AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED. NATIONAL
OFFICE SERVICES, INC. SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.

 

To view the Lifetime Limited Warranty PDF, click here

gen2 UP Warranty

National Office Services, Inc. warrants that our gen2 UP Tables are free from defects in design,
materials or workmanship. We will repair or replace with a comparable product, free of charge,
which fails under normal use as a result of such defect.


gen2 office furniture up table height adjustable base
(includes frame, motors, and controller)

  • 5-year warranty

gen2 office furniture laminated tabletops and worksurfaces

  • Lifetime**

**For as long as the original purchaser owns the product

This warranty does not include a customer’s own materials or equipment applied to our
products. This warranty is void if the customer modifies the product if attachments are made to
the product, or if the product is not installed or used in accordance with National Office Services
installation and application guidelines.
 

To view the gen2 UP Warranty PDF, click here

gen2 Seating Warranty

gen2 Office Furniture promises to repair or replace any gen2 Seating product or component that is found to be defective in material or workmanship within six (6) years from the date of original purchase so long as you, the original purchaser, still own it. This is your sole and exclusive remedy. This warranty is subject to the provisions below.

Limitations

  • Upholstery fabric on chairs is warranted for two years from the date of purchase.
  • Damage caused by the carrier in-transit is handled under separate terms.
  • All warranties are for normal usage defined as a forty-hour workweek by persons weighing two hundred fifty pounds or less.

Exclusions
This warranty does not apply and no other warranty applies to:

  • Normal wear and tear, which are to be expected over the course of ownership.
  • Modifications or attachments to the product that are not approved by gen2 Office Furniture.
  • Products that were not installed, used or maintained in accordance with product instructions and warnings.
  • Products used for rental purposes.

Seating Usage
Normal commercial use for seating is identified as the equivalent of a single shift, forty-hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a prorated manner.

A word about color variations, fabrics, and finishes:

gen2 Office Furniture does not warrant the color-fastness or matching of colors, grains or textures of covering materials.
To the extent allowed by law, gen2 Office Furniture makes no other warranty, either express or implied, including any warranty of merchantability or fitness for a particular purpose. gen2 Office Furniture will not be liable for any consequential or incidental damages.

THIS WARRANTY IS THE CUSTOMER’S SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED. NATIONAL OFFICE SERVICES, INC. SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.

To view the Seating Warranty PDF, click here

 

Service Requests

Chair arm need to be replaced?  Getting tired of the same panel fabric you've had for 5 years?

Put in a Service Request!!!

Loading Form...

 

 

 

 

Loading Form...

STAY CONNECTED WITH US

15655 Brookpark Rd | Cleveland, Ohio 44142
© , gen2 Office Powered by VirteomVirteom Logo