Warranty

Lifetime Limited Warranty

National Office warrants that our Gen² workstations are free from defects in design, materials and workmanship. We will repair or replace, with comparable product, any product, part or component which fails under normal use as a result of such defect. This warranty is valid for as long as the original customer owns and uses the Gen² product, regardless of how many shifts each day it is used.

The following are exceptions to the above warranty:

  • Electrical components are warranted for 10 years from date of purchase. Lamps and ballasts are not warranted (fluorescent). Gen² LED Tasklights are warranted for 3 years from date of purchase.
  • Gen² UP bases are warranted for 5 years from date of purchase
  • High-wear items such as fabrics rated heavy-duty, other covering materials and user-adjustable worksurface mechanisms are warranted for 5 years from date of manufacture.
  • Fabrics rated general contract are warranted for 3 years of single-shift use from date of manufacture.
  • This warranty does not include a customer’s own material or equipment applied to our products. This warranty is void if the customer modifies the product, if attachments are made to the product or if the product is not installed or used in accordance with National Office installation and application guidelines.

This warranty is the customer’s sole remedy for product defect and no other express or implied warranty is provided. National Office shall not be responsible for consequential or incidental damages arising from any product defect

To view the Lifetime Limited Warranty PDF, click here.

gen2 Seating Warranty

gen2 Office Furniture promises to repair or replace any gen2 Seating product or component that is found to be defective in material or workmanship within six (6) years from the date of original purchase so long as you, the original purchaser, still own it. This is your sole and exclusive remedy. This warranty is subject to the provisions below.

Limitations

  • Upholstery fabric on chairs is warranted for two years from date of purchase.
  • Damage caused by the carrier in-transit is handled under separate terms.
  • All warranties are for normal usage defined as a forty hour work week by persons weighing two hundred fifty pounds or less.

Exclusions
This warranty does not apply and no other warranty applies to:

  • Normal wear and tear, which are to be expected over the course of ownership.
  • Modifications or attachments to the product that are not approved by gen2 Office Furniture.
  • Products that were not installed, used or maintained in accordance with product instructions and warnings.
  • Products used for rental purposes.

Seating Usage
Normal commercial use for seating is identified as the equivalent of a single shift, forty hour work week. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a prorate manner.

A word about color variations, fabrics and finishes:

gen2 Office Furniture does not warrant the color-fastness or matching of colors, grains or textures of covering materials.
To the extent allowed by law, gen2 Office Furniture makes no other warranty, either express or implied, including any warranty of merchantability or fitness for a particular purpose. gen2 Office Furniture will not be liable for any consequential or incidental damages.

THIS WARRANTY IS THE CUSTOMER’S SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED. NATIONAL OFFICE SERVICES, INC. SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.

To view the Seating Warranty PDF, click here.

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